Frequently Asked Questions (FAQ's)

GENERAL

  • How do I register for an online account?
    To open an online account, select "Register" from the top of any page on our website.  If you do not have a commercial account with us, you will need to fill out a credit application which can be viewed "Here"
    • I forgot my password, how can I retrieve it?
    On the sign in screen select “Forgot My Password” beneath the “Sign In” button. Enter your username (your email address) and the email address where you want your password sent. Click “Retrieve Password”. You will then receive an email with your password information.
    • How do I change my password?

    After you log in, go to “My Account” on the left side of the page. Click “Change Password”. After you have entered your old and new password, click “Update”. You will then receive an email confirmation that your password has been changed.

    ORDER AND PROCESSING

    • What is a ship to? 
    This is the location that you would like your product to ship to. If you do not see the address you are needing select any ship to from the given list to proceed to the home page. Once on the home page select “Ship To Add/Edit” under “My Account”. Our team will review the account change, and make the necessary changes.
      • Can I pay an invoice online? 

      You cannot currently pay an invoice online. However, you can email or print past invoices and open orders.

      • How are taxes calculated? 
      • How is shipping calculated? 

      Your shipping fee will be calculated based on the carrier and shipping method you choose. The shipping fee will be added to your final invoice.

      • How do I cancel or edit an order? 
      • How do I return an order? 

        PRODUCTS

        • What if I find incorrect product information? 
        • I can’t find the product I want. 

        Province Electric Supply represents over 70,000 products, but not all of them are available on our e-commerce site. Please contact your sales representative if you cannot not find what you need online.

           

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