- How do I register for an online account?
To open an online account, select "Register"
from the top of any page on our website. If you do not have a commercial account with us, you will need to fill out a credit application which can be viewed "Here"
- I forgot my password, how can I retrieve it?
On the sign in screen select “Forgot My Password” beneath the “Sign In” button. Enter your username (your email address) and the email address where you want your password sent. Click “Retrieve Password”. You will then receive an email with your password information.
- How do I change my password?
After you log in, go to “My Account” on the left side of the page. Click “Change Password”. After you have entered your old and new password, click “Update”. You will then receive an email confirmation that your password has been changed.
ORDER AND PROCESSING
This is the location that you would like your product to ship to. If you do not see the address you are needing select any ship to from the given list to proceed to the home page. Once on the home page select “Ship To Add/Edit” under “My Account”. Our team will review the account change, and make the necessary changes.
- Can I pay an invoice online?
You cannot currently pay an invoice online. However, you can email or print past invoices and open orders.
- How are taxes calculated?
Province Electric Supply is required to charge tax according to Federal and Provincial guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction. If you are a tax-exempt customer, send a copy of your state issued exemption certificate to email@example.com
- How is shipping calculated?
Your shipping fee will be calculated based on the carrier and shipping method you choose. The shipping fee will be added to your final invoice.
- How do I cancel or edit an order?
Please contact us at firstname.lastname@example.org
- How do I return an order?
Please fill out the return request form "Here" to get started.
- What if I find incorrect product information?
We try very hard to give you the most accurate information possible, but sometimes you will find mistakes. If you find product information that appears to be incorrect, please contact us at email@example.com.
- I can’t find the product I want.
Province Electric Supply represents over 70,000 products, but not all of them are available on our e-commerce site. Please contact your sales representative if you cannot not find what you need online.