Province Electric Supply is committed to delivering your orders efficiently and as quickly as possible. This Shipping Policy outlines our methods, costs, times, and procedures. Orders are shipped from one of our 14 locations across Ontario, depending on stock availability. We offer worldwide shipping to meet your needs.
1. Processing Time
In-stock items are processed and shipped the same business day or the next business day (Monday–Friday, excluding holidays). Out-of-stock or special order items typically ship within 5–10 business days. If the lead time exceeds 10 business days, we will email you to confirm whether you wish to proceed.
2. Order Cut-Off Times
Orders placed before 2:00 PM Eastern Time (ET) are typically processed the same business day. Orders placed after 2:00 PM ET are processed the next business day.
3. Shipping Methods & Costs
We offer a range of ground and expedited shipping methods via UPS, FedEx, Purolator, and LTL freight partners. Shipping costs are calculated at checkout based on weight, dimensions, and destination.
Standard Ground: Free on orders over $200 CAD; otherwise calculated at checkout.
Expedited: Options (e.g., 2-day, overnight) shown at checkout; pricing varies by service level.
Freight/Oversized: Large or heavy orders are quoted at checkout or by request.
High-Value Orders: For items valued over $5,000 CAD, please contact us for a shipping quote.
Shipping costs are non-refundable. See our Return Policy for details.
4. Duties, Taxes & Customs (International)
International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country. Province Electric Supply is not responsible for costs or delays resulting from customs clearance.
5. Delivery Times
Delivery times are estimates and begin after processing:
Canada & U.S.: Approximately 1–7 business days after processing, depending on destination and service level.
International: Approximately 7–21 business days after processing, subject to customs delays.
Delivery timelines are estimates. Province Electric Supply is not responsible for delays caused by carriers, weather, or customs. Track your order via the shipping confirmation email.
6. In-Store Pickup & Local Delivery (Ontario)
In-Store Pickup: Select your preferred branch at checkout. We’ll notify you when your order is ready for pickup. Bring order confirmation and valid ID.
Local Delivery: Available in select areas. If eligible, the option and pricing will appear at checkout or be arranged by your sales representative.
7. Backorders & Split Shipments
If your order includes backordered items, we may ship available items first and the remainder when available. You will be notified of any split shipments and additional tracking numbers.
8. Shipping Restrictions
We ship worldwide to commercial and residential addresses. We do not ship to P.O. boxes due to carrier limitations. Hazardous or restricted materials may require special handling or be ineligible for air services.
9. Tracking & Updates
When your order ships, you’ll receive a confirmation email with a tracking number. You can monitor your order in your Province Electric Supply account or on the carrier’s website.
10. Delivery Exceptions & Remote Areas
Transit times may be longer for remote locations or areas with limited carrier service. Additional fees may apply for oversized, heavy, or non-conveyable items, and for deliveries requiring special equipment or appointments. Signature may be required for high-value shipments at Province Electric Supply’s discretion.
Address Changes: Contact us immediately after ordering. Once an order has shipped, rerouting fees may apply and are the customer’s responsibility.
Failed Delivery/Return-to-Sender: If a shipment is returned due to an incorrect address, refusal, or missed delivery attempts, we can reship (additional shipping charges will apply) or refund the item(s) minus outbound/return shipping and any carrier fees, per our Return Policy.
12. Lost or Damaged Shipments
Damaged on Arrival: If possible, note damage with the driver and photograph packaging and contents.
Report Window: Contact us within 5 business days of delivery (or expected delivery date for lost packages) at customer-support@province-electric.com with your order number, photos (if damaged), and a description.
Resolution: We will open a carrier claim and, upon confirmation, arrange a replacement or refund as appropriate.
13. Risk of Loss & Title
Risk of loss passes to the customer upon delivery by the carrier to the shipping address provided. Title transfers upon full payment and shipment.
14. Changes to This Policy
We may update this policy from time to time. Changes are posted here and are effective immediately upon posting.
Contact Us
For shipping inquiries, email customer-support@province-electric.com.
Last updated: October 16, 2025
Related policies: Return & Refund Policy • Terms of Service • Privacy Policy
